oSTicketing version 2.0:

To further streamline the handling of support cases, beginning February 2, 2022, we will be changing the way how users will interact with the updates on their respective support cases.

Updates and interactions for tickets will be done directly through the OSTicket portal, and responses via email will be DISABLED.

The current process of sending your comments and responses via email entails a manual process of fetching, that leads to possible misses, delay and breaches in SLA. By removing this manual process, you can now attach, inquire, follow-up, interact directly through the OSticket portal without delay and possible miscue in including your comments/inquiries.

From January 1-31 2022, the Service Desk will begin informing users, through the LBC Service Desk email of this new process and encourage everyone to start logging in into the OSTicket portal for their comments and responses but will continue to manually fetch responses and updates.

By February 1, 2022, alerts on your tickets will be sent from an unmanaged email account,

ServiceDesk NoReply , for notification purposes only.

You may access the Portal from your mobile or pc via http://lbcitsupport.lbcexpress.com/login.php

During the month-long transition period in January 2022, users may expect tweaks and changes on the process and interaction as we continuously optimize user experience.